Small Business Support
Only pay for what you need, when you need it. We offer contract-free services for small businesses across North Idaho. All of our in-shop services are at your disposal, as well as our remote and onsite tech support.
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No gate-keeping, long-term commitments, or subscriptions. Just reliable service, every time.
Remote, Onsite, and In-Shop Services
Remote Support
($75/half hour)
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Fast help without having to bring your office to us
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Software and general tech support
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Printer software and connectivity configuration
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Remote diagnostics; look at the issue with Daniel in real-time
Networking & Connectivity Support
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Troubleshooting internet or intra-office connectivity
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Testing and upgrading internet and office equipment
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​Configuring cloud services, NAS drives, servers, and other shared storage solutions to drive your business forward
Onsite Support
($185/hour)
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In-office troubleshooting
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Equipment setup and installation--from computers and servers to networking equipment and printers
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Scheduled, as-needed, and for emergencies
Server & Infrastructure Support
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Comprehensive hardware troubleshooting and support
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Software troubleshooting (even if we've never heard of your ERP!)
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Compatibility research and testing in anticipation of hardware or software upgrades
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After-hours repairs as needed to minimize impact to your business
Workstation & PC Setup
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New computer setups tailored to your business needs
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Software installation
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Workstation sterilization and setup for new use cases
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Data transfer designed to reduce your down-time​
Data Backup & Recovery
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Backup configuration and advice to find a solution that makes the most sense for your business
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Data recovery when hardware fails... or an employee accidentally deletes the database file
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Support recovering with your cloud service or existing backup after a data loss
Supporting Organizations Across North Idaho
A variety of local small businesses and one-man enterprises rely on us
for dependable, as-needed technical support.
Medical & Dental Offices
Retail & Service Businesses
Churches & Nonprofits
Public Services & Municipalities
Schools & Educational Programs
Legal & Professional Offices
Construction &
Trade Industries
Real Estate & Property Services
No Server Spaghetti is too Intimidating
Inside the Repair Shop:
How Our Small Business Support Works
Really, Truly, No Contracts
Unlike manage service providers, we do not have contracts or long-term commitments. We tailor our services to small businesses that want to keep control of their accounts, hardware, and software while still having support when they need it. We can help you with everything from day-to-day troubleshooting to coordinating with software or service providers when problems are more complex. When a specific computer is the issue, we have the entire computer repair shop to support you.
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How does requesting support work?
The fastest way to reach us is in-person or over the phone. If you leave a voicemail, we are typically able to return calls the same day.
We prioritize messages based on urgency, and business-critical issues come first whenever possible. You can also email us or reach us through the website contact form.
Remote Support or Onsite Support?
Remote Support is great for software or printer issues where you are still able to connect to the internet. Onsite Support is great for diagnosing networking or intra-office connectivity issues. Since these services are charged by the half hour or hour, we do try to perform flat-fee services in our shop if possible, to reduce cost.
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Availability for remote support and onsite support varies depending on technician scheduling. In some cases, we can respond immediately; other times, we may schedule services for same- or next-day. Like our in-shop services, we do prioritize businesses that are experiencing critical system failures or downtime above all else.
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How does billing work?
We accept check, card, and cash payments. Card transactions have a 4% fee, so many clients prefer to pay with check or cash. If you are a municipality or business that processes checks monthly, please let us know. W9 forms are available upon request.
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Do you offer after-hours services?
We reserve after-hours appointments for critical services that will interrupt your business, such as server upgrades/replacements or POS computer repairs. After-hours services are performed on top of our technician's regular work week, so we appreciate your patience when coordinating these types of appointments.