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Front Desk Help

Knowledge is power, and we're available to answer questions, give advice, and walk through software troubleshooting with you.

Subject to technician availability and foot traffic.

Front Desk Help

Initial Inspection

Before "admitting your computer to the clinic" we can evaluate possibly repair avenues and whether an older device is better replaced instead of repaired.

It an issue is obvious, we can quote a repair at the front desk, and if possible, resolve the issue immediately.

Security Software Install
(Free)

  • Malwarebytes, anti-malware 

  • Ublock Origin (Lite), adblocker

  • Seraph Secure, remote blocker

  • Disable spam notifications (right side of the screen)

  • Close disabling pop-ups

  • Advice about security, suspicious emails, and whether a notice is legitimate or a scam.

Purchasing Advice
(Free)

  • Whether your computer will support Windows 11 or a specific program or game.

  • What hardware or brands would best meet your needs.

  • Our Computer Shopping Flyer lets us mark what key things to look for and can be handed to retail employees for an easier shopping experience.

Simple Repairs
($45)

  • Updating drivers

  • Basic Windows Repairs

  • Running smaller Windows updates

  • Removing a swollen battery

  • Resetting passwords

  • Resolving software issues including emails not sending/receiving

Hands-On Software Help
(Free to $45/half hour)

One-on-one guidance for using software that's new to you. Booked in half-hour increments so as not to interrupt shop operations.

Shorter (>10 minute) consultations may be free as determined by the technician.

Subject to availability and technician knowledge of the software.

Q&A
(Free)

Just like it sounds; feel free to pop in and pick our brains!

Have Questions?

Please don't hesitate to call or stop by—we're here to help!

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